Privacy Policy

01 Overview

VBS, LLC ("VBS," "we," "us," or "our") is an Indiana limited liability company operating the Means Family Hub platform and related family events. We are committed to protecting your personal information and being transparent about how we collect and use it.

This Privacy Policy describes our practices for information collected through our registration forms, website at meansfamilyhub.com, and SMS communications program. By submitting your information, you agree to this policy.

02 Information We Collect

We collect information you voluntarily provide when completing our registration forms. This may include:

We do not collect payment card numbers, government ID numbers, or sensitive financial information through our registration forms.

03 SMS Phone Number Data

When you provide your SMS phone number, we collect and store:

• Your mobile phone number
• Your explicit opt-in consent (checkbox confirmation)
• The date and time your consent was recorded
• Your opt-out date and method, if applicable

This data is used exclusively to operate our SMS communications program in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Consent records are retained for a minimum of 4 years to demonstrate regulatory compliance.

To stop receiving SMS messages at any time, reply STOP to any message from us.

04 How We Use Your Information

We use the information you provide for the following purposes:

• Event coordination — planning attendance, meals, activities, and logistics for the Means Family Reunion and other events
• SMS communications — sending event reminders, announcements, and updates to opted-in participants
• Email communications — sending registration confirmations, event details, and follow-up information
• T-shirt and merchandise orders — fulfilling clothing and product orders placed through our forms
• Volunteer coordination — matching volunteers with appropriate roles
• Record keeping — maintaining accurate participant records for event planning
• Legal compliance — maintaining consent records and responding to legal obligations

We do not use your information for automated profiling, algorithmic decision-making, or targeted advertising to third parties.

05 How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — third-party tools that help us operate our platform (e.g., Google Workspace for data storage, SMS platform providers). These providers are contractually prohibited from using your data for their own purposes.
• Event co-organizers — family reunion committee members who need participant information solely for event planning purposes
• Legal requirements — when required by law, court order, or governmental authority
• Safety — when necessary to protect the safety of participants or the public

06 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, plus a reasonable period for legal compliance and record-keeping. Specifically:

• Event registration data — retained for up to 3 years after the event date
• SMS consent records — retained for a minimum of 4 years per TCPA compliance requirements
• Opt-out records — retained indefinitely to honor your opt-out request

You may request deletion of your personal data at any time (see Your Rights below), subject to our legal retention obligations.

07 Your Rights & Choices

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal retention requirements
• Opt-out of SMS — reply STOP to any message, or contact us directly
• Opt-out of email — use the unsubscribe link in any email or contact us
• Data portability — request your data in a portable format

To exercise any of these rights, contact us at info@meansfamilyhub.com. We will respond within 30 days.

08 Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your registration data is stored in Google Workspace, which employs industry-standard encryption and security controls.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

09 Children's Privacy

Our SMS program and online registration forms are intended for adults aged 18 and older. We do not knowingly collect personal information — including SMS phone numbers — directly from children under the age of 13.

Parents or guardians may submit information about minor attendees (such as names and ages) as part of a household registration. This information is used solely for event planning and headcount purposes.

If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately so we can delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

If you are enrolled in our SMS program, we may notify you of significant changes via text message. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

• Business: VBS, LLC
• State of Formation: Indiana
• Email: info@meansfamilyhub.com
• Website: meansfamilyhub.com

For SMS opt-out, simply reply STOP to any message. For help, reply HELP.